CHAPTER 05 / TECHNICAL EXPERIENCE

The Debugging Years

Real machines. Real users. Problems that need more than a textbook answer.

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01

GRIDWIRE PC / TECHNICAL SUPPORT

Understand the machine.
Then solve the problem.

  • PC assembly, deployment and hardware diagnostics.
  • BIOS configuration and Windows/Linux installations.
  • Server setup, technical support and system troubleshooting.
  • Network troubleshooting alongside hardware and software work.
02

WALSH UNIVERSITY / IT HELPDESK

Technology is also
about the person using it.

  • Wi-Fi and Ethernet connectivity troubleshooting.
  • Device onboarding and network-access assistance.
  • User support, ticketing and technical assistance.

A foundation across disciplines.

Business administration at UPSA, followed by computer science and cybersecurity studies at Walsh University. My interests connect technical decisions with the people and operations they affect.

HANDS ON / SYSTEMS & NETWORKS

A lab is a place to ask better questions.

$_

Raspberry Pi + Linux

Linux setup, SSH access and command-line network troubleshooting on my Raspberry Pi.

◉─◉

GNS3

Routing, switching, IP addressing and connectivity troubleshooting in virtual topologies.

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Wireshark

Traffic capture and analysis across TCP/IP, DNS and web connections.

WorkstationWindows / Kali Linux
Router & switchAddressing / connectivity
Raspberry PiLinux / SSH

A simplified view of my practice environment, with device addresses omitted.

Tools I’ve learned.

Linux / Kali LinuxWindows / Windows ServerGNS3WiresharkNmapSSHtcpdumpPython / PyCharmSQL / SQL WorkbenchGitCloudflare WorkersAzure
CONTINUE THE STORY / 06Behind Every Solution ↗